Statement on Inclusivity

In accordance with our Equal Opportunities policy and to support equality and diversity, Willowbrook Hospice is actively committed to ensuring that the services we provide are widely accessible to patients, their carers, and families. Staff at Willowbrook receive education and training to increase awareness regarding equality and diversity.

Accessibility

For those with reduced mobility, the building is fully wheelchair and walking aide accessible. We also have a lift for access to the first floor services. The clinical staff are available at all times to provide assistance with mobility if required.

Communication

Communication is at the heart of every aspect of the care we provide. Measures are in place to help those who are differently abled with their communication needs. Support is also accessible for those whose second language is English.

Please let the team know if you require any assistance and support with communication or mobility. We are always happy to help.

Help available:

• One to one support from the team
• Loop systems and listening devices
• Access to Interpreting Service for speakers of another language
• Written guides to Outreach and Inpatient Services in large print
• Audio and Braille hospice information leaflets and guides (End March 09 onwards)
• Information leaflets formatted for those with learning support needs
• A variety of equipment is available to enable patients to participate with therapeutic activities
• Picture communication books for those whose speech is impaired
• Hospice Information DVD